Services
Data Center Support
We provide any sort of hardware replacement and servicing of already installed equipment. Installation, configuration, integration and commissioning of new hardware. Decomissioning, dismantling and relocation of data centers. We also provide L1 smart hand support where remote support is available.
Resident Engineers (FTEs)
Provides fulltime resident engineers as one of its core business in outsourcing services. If you have a requirement of Fulltime Engineers (FTEs) at your premises, New SAS Infotech is the right platform to fulfill your need with a skilled and efficient IT source as per level of experience required. New SAS Infotech takes the ownership of HR related matters, maintain the backfills as a substitute of primary engineer in case of emergency situations. We have Outsourced Fulltime Engineers (FTEs) of different levels for many IT related roles, some of which are: Network administrators, Desktop support engineers, Cisco certified Engineers and System Engineers.
Desktop Support
We do any sort of desktop support when it comes to end user computing. We provide our customers with the OS deployment (Windows, Linux, Mac), data migration, software installations, hardware management, network connectivity etc. We provide hardware/software support mainly for printers, mobile devices, tablets, laptops, desktops, servers, scanners, photocopiers and plotters. Our engineers are skilled enough to guide and assist customers with their IT related issues and to resolve them within the given timelines. We maintain SOPs, project plans and methodologies to ensure end user satisfaction.
Roll out / Break-Fix
Our rollout services are flexible according to the customer needs. Keeping in view the scheduled downtimes from the end customer, we provide rollout services within business and out of business hours. Our rollout services cover the deployment of desktops, servers, routers, switches, access points, UPS, IP Phones and many other IT related machines that need installation, maintenance, troubleshooting or even part replacement. Our support department gets fully engaged with the onsite field engineer during the task to monitor the quality of work. Our field engineers take prior training from our highly skilled support department before any rollout activity.
Our field engineers are equipped with managed IT services and provide break/fix that cover maintenance, upgrades, installation, troubleshooting of any IT related product.
Remote IT Support
At SAS, we have a highly skilled, certified and experienced team who deals in planning, designing and commissioning of IT infrastructure around the globe. Our engineers do remote installations and testing of servers, WAN Optimizers, Switches, Routers, WLCs, Access points etc. WE focus on remote helpdesk solutions catering Level 1, Level 2 and Level 3 supports via remote IT engineers covering all the IT skills set that you are looking for.
IT Procurement
New SAS Infotech has been always a first line of approach when it comes to your IT equipment attaining. Got a solution to design? No problem, Our b2b alliances with enterprise distributors and strategic partnerships thru industry’s top vendors always enable us in a better position to serve you with your IT needs.
Outsourced Pre-Sales Support
Got a solution to design? No problem, we have steadfast planning & design department of highly experienced and multi-vendor certified Solution Architects to scope out customer’s requirement. We are renowned as one of the best firm to present cost effective and most technically sound solutions to our clients.
Warehousing Support
New LynxTech specialize providing comprehensive web & software solutions. Highly intuitive designs is our forte and our services varies from web solutions, web & graphic design, eCommerce solutions, Content Management Systems(CMS).
